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Does StubHub Refund if You Get Scammed?

June 1, 2026
2 min read
Does StubHub Refund if You Get Scammed?

Buying tickets online can be thrilling, but it also comes with risks—especially on secondary marketplaces like StubHub. One of the most common concerns among users is: “Does StubHub refund if you get scammed?” In this blog, we’ll break down how StubHub handles scams, its refund policies, and what you should do if you encounter issues.

Understanding StubHub’s FanProtect Guarantee

StubHub offers a FanProtect Guarantee, which is designed to protect buyers in case of fraud or ticket problems. According to StubHub:

  • All tickets sold are 100% guaranteed to be valid.

  • If a seller fails to deliver tickets or you receive counterfeit tickets, StubHub promises replacement tickets or a full refund.

  • The guarantee covers event cancellations, invalid tickets, or misrepresented seats.

This guarantee makes StubHub one of the safer secondary ticket marketplaces, though issues can still occur.

What to Do If You Get Scammed

If you suspect you’ve been scammed on StubHub, follow these steps immediately:

  1. Contact StubHub Support: 888-812-8678

    • Call or use the online support portal.

    • Explain the issue and provide ticket details, order confirmation, and screenshots.

  2. Check the Event Details

    • Ensure your tickets match the event date, time, and seating.

    • Sometimes, confusion arises from event reschedules or venue changes.

  3. Request a Refund or Replacement

    • StubHub may offer replacement tickets of equal or better value.

    • If replacement isn’t possible, you may receive a full refund to your original payment method.

  4. Keep Communication Records

    • Always save emails, chat logs, and screenshots in case the issue escalates.

How Long Does a Refund Take?

Refunds or replacements through StubHub typically take 3–10 business days, depending on your payment method. For some bank cards, it may take up to two billing cycles.

Tips to Avoid Scams on StubHub

Even with StubHub’s guarantee, prevention is better than cure:

  • Buy only from verified sellers on StubHub.

  • Avoid third-party resellers outside the platform.

  • Check reviews of sellers if available.

  • Use official payment methods and avoid cash transfers.

Final Thoughts

Yes, StubHub does refund if you get scammed, thanks to its FanProtect Guarantee. By following the proper steps and contacting Stubhub customer support promptly, you can secure a replacement or a full refund. Always stay vigilant and buy tickets through verified sources to minimize risk.